A number of years ago we realised that, whilst our software had the potential to deliver massive productivity gains, on its own, it was sometimes not enough. 

Working with a new client, there were just too many unknowns - and therefore too many ways for the potential value of the software to get diluted.

What our clients needed was a solution that was not just about software, but also included a vital services component.  And so our business model evolved from ‘software’ to ‘solution’.

Our engagement model ensures clients can answer two fundamental questions: 

• How can we streamline our operational processes and achieve efficiency gains?
• How can we maximise our return-on-investment from the iTools solution?

Rapid Deployment Process

Founded on 10 years of telecommunications industry experience, our approach is a highly-practical rapid deployment process that ensures we achieve a 3-way ALIGNMENT – between the client’s strategy for the business, its operational processes and the iTools solution.  


Only when these three crucial aspects are aligned and working as one, are the benefits maximised.