The telecommunications industry is undergoing a massive transformation driven by a combination of government-led strategies and huge increases in demand for better services. 

At the same time, it is reacting to a number of other fundamental changes - like the convergence of voice, video & data; local loop unbundling and major shifts in fibre-based technologies.

It is these factors that are forcing the industry to establish new business models that will deliver both cheaper and faster services.

But for those organisations directly involved in building and maintaining the physical network, the challenge is a lot more fundamental – namely, how to achieve a greater financial return.

The answer lies in the creation of an operating model that is more productive and has greater delivery capability.